Plan Review Engineer
Customer enablement, onboarding & education · Remote (US)
You've reviewed plans. Not read about it — done it. You've caught the egress issue on sheet A2.1 that three people missed, written the comment letter, taken the angry call from the architect, and gotten the project approved anyway. Somewhere along the way you also did something else — worked in technology, ran training, managed clients, built a process nobody asked you to build.
This role is for that person. You'll be the one who makes AI actually work inside building departments and plan review firms — and you'll help build the product that does it.
Apply by email →What you'll do
- Own customer success for jurisdictions and third-party plan review firms. You're the person accountable for whether an account is genuinely getting value from Ichi — not a ticket queue, not a QBR deck. Adoption, outcomes, renewal, expansion.
- Run deployments end to end. Onboarding, configuration, workflow design, rollout planning, and change management inside organizations where “we've always done it this way” is a real force.
- Teach plan reviewers to work with AI. Live training, office hours, documentation, video. You'll be translating between two worlds — and you're credible in both because you've actually done the work.
- Build the plan review workflows and modules yourself. Ichi is a modular, skills-based system. You'll author and tune the review logic, comment letter templates, jurisdictional memory, and code-check workflows that customers run on. You won't write software — you'll build the substance the software runs.
- Work side by side with product and engineering. Not filing feature requests into a void. You'll sit with the team, show them what breaks in the field, prototype the fix, and test it. Our roadmap should be visibly shaped by what you learn.
- Establish what “good” looks like. Quality bars for AI-generated review output, evaluation sets, and the standards we hold ourselves to. If Ichi produces a bad comment, you're the one who knows it's bad and why.
- Turn one success into many. Reference stories, repeatable playbooks, and the enablement library that lets the next deployment go faster than the last.
What we're looking for
The must-have
- 5–10+ years of hands-on plan review experience. Building, and ideally more than one discipline. You can look at a plan set and know what's wrong with it.
- Backgrounds we'd be excited about, in any combination: plans examiner or Chief Building Official in a jurisdiction; third-party plan review at a firm like WC3 or Bureau Veritas; architect, engineer, or code consultant on the AEC side who has lived on the submittal end of the process. Many of the best candidates have done two of these.
- ICC certifications (B1/B2/B3, CBO, or equivalent) strongly preferred.
What makes someone great here
- A stretch of your career outside plan review — technology, consulting, training, customer success, sales engineering, product. Something that built the customer-facing muscle. This is the rarest part of the profile, and it's what we're really hoping to find.
- You already use AI seriously. Not “I've tried ChatGPT.” You've pushed a model hard, found where it fails, and figured out how to get good output anyway. You'll be teaching this daily.
- You teach well. You can take a skeptical 25-year veteran who thinks AI is a liability and bring them along — because you take the objection seriously instead of talking past it.
- You build things. Checklists, templates, matrices, processes. You're the person who systematized something at your last job without being asked.
- You're comfortable being early. Small team, no playbook yet, and you'll write a lot of it.
- US-based; willing to travel to customer sites and periodically to work with the team in the SF Bay Area.
You do not need to be a software engineer. You won't be writing production code, and we won't ask you to. What you need is deep domain judgment and the instinct to build with the tools in front of you.
Plan review is where construction slows down. Departments can't hire enough examiners, backlogs stretch for months, and every week of delay is a project that costs more or doesn't get built. AI can fix a real part of this — but only if someone who genuinely understands the work is the one deploying it. That's this job. Cities of tomorrow are built with Ichi.
Apply — connect@ichiplan.com